A Day in a Life

Sunday mornings are normally stable because of my set schedule. I go to church, then over to CCD, and then to work.

This past Sunday was an interesting day in my life at Juliano’s Restaurant and Catering. Of course, I already knew that the Steelers were playing the Seattle Seahawks at 1 p.m., and that they were playing here in Pittsburgh, so I was prepared to be busy with people calling in orders for pickups and for deliveries.

When I came into work, I found out that I had to train a new girl to work the front counter with me and that my boss decided to have a party of 28 people in the dining room during the game. My boss was going to be in charge of the party, so nobody would be able to ask him any questions or tell him if something was wrong.

Hence, I made sure that the girl and I restocked everything before the game started, and people started to call in orders. Luckily, the girl I was training was very respectful and did the work that she was asked to do while I answered the phones. What I did not expect was that both of my managers were going to be extremely busy preparing the buffet-style food for the party of 28 people and that I was going to be the only one who could answer the phones to take the customers’ orders.

It was about 1:30 p.m., and my boss told me that I was in charge of keeping track of the deliveries and the pick-up orders so that the kitchen would not become bogged down with orders. To keep track of the deliveries, the delivery driver had to call me on a cell to tell me if it is okay to take anymore delivery orders and to make sure that he was able to take all of the orders without any delayed orders (40 minutes or more).

I felt honored because I was almost in a top position. I had my boss’s full trust that I would not make any mistakes and could handle this position. We were busy for about two hours, but by the end of my shift I felt very confident that I could take hard orders and that I could train and answer phones at the same time even if we are busy at the restaurant.